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Freshdesk: Products & Services

Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets. Your customers can even create tickets themselves via the self-service portal, or have your agents create one over the phone!

With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

You can even categorize, sort and filter tickets based on these fields. Need to add a project lead or manager into the loop for a ticket? Or want to shoot out a mail to your CRM or project management app? Freshdesk lets you add a “cc” or “bcc” to any reply

The moment you login, you need to get a quick digest of everything happening in your helpdesk. Interactive activity streams in Freshdesk let you get a grasp of all the recent activity in your help desk in one consolidated view.

Freshdesk: Company Background

Fresh-desk was founded in 2010 and launched in 2011. The CEO of Fresh-desk is Girish Mathrubootham and he has 13 years experience in field of IT products development. The company is providing the best customer service at an affordable price. Fresh-desk is offering intelligent and passionate individuals that are giving the best stuff. The team of Fresh-desk is creating customer support effortless and efficient. The address and company location along with its contact no. is as follows:

+1 (877) 485-0317

  Freshdesk, Inc.

 340 S Lemon Ave #7585

 Los Angeles, CA, 91789, USA

 India office

 SP Info City, #40, M.G.R Salai,

 Chennai, 600 096

Freshdesk: Customer Feedback & Reviews

Majority of the customers who are using the Help Desk Software made by Fresh-desk are very much satisfied with this products and have given it an excellent rating. The product functions are easy to understand and customer support is remarkable. Whereas other customers are saying that, they have found what they were looking for. This product is a complete guide with knowledge base customer support service. A perfect product and recommended by every customer. Read the feedbacks given below:


by David de Waal

I looked at Zendesk and Freshdesk and am so glad that I chose Freshdesk! The functionality is great and the support has been outstanding.

Perfect - Just what i was looking for!

by Burton Verner

Just what i was looking for. Help desk - Knowledge Base (internal and external) - Self Service - Forum - Etc...

 I feel like i have literally tried and tested ALL similar solutions and each one is missing something.

 Freshdesk is perfect.

 Very user friendly...

Great features that are simple to configure.

Freshdesk: Business Credibility & Trustworthiness

It has won an award of Microsoft BizSpark Startup 2011, which has not only made the website more popular among the customers but it also got complete coverage in popular media outlets such as Microsoft Press Release, ReadWriteWeb, Business Insider and Economic timers and also on the National TV. The website is one year old and has no BBB rating as yet.

Freshdesk: Website Popularity & Google Ranking

Alexa Rank gives Fresh-desk a ranking of 9532 in the world and this is a low rank but it means high amount of visitors visiting the website.

The total net worth and ads revenue of Fresh-desk is $2217920 USD and daily it generates $641 from ads revenue.

Google page rank has given Fresh-desk a good ranking i.e. 5 out of 10

Freshdesk: Social Media Presence

 Fresh-desk has gotten a great coverage in social media outlets such as Google News and other famous media news coverage. Fresh-desk also achieved high-level popularity on the social media networks such as Facebook, Twitter, Quora, Google Plus, You Tube, Linkedin and it also operate a blog and was last updated on 26 October 2012.  Total estimated likes on Facebook are 46017 and 2051 followers on Twitter.


Freshdesk: Website Security & Safety

It is a secured website as it is using the SSL technology, which prevents your confidential or personal information from thefts and frauds. IT was tested through Google safe browsing diagnostic tools and no  phishing activity or viral threats was found on this website, it also proves the website is a secured one.

Freshdesk: Pricing & Packages

The plans and pricing of Fresh-desk services are as follows:

  • First plan is Sprout (robust email ticketing): the cost is $9 a month and $1 on the day pass access
  • Second Plan is Blossom (social is where the action is): the cost is $16 a month  and $2 for day pass access
  • Third Plan is Garden popular (for multi product business): this will cost you $25 and $2 for day pass access
  • Fourth plan is Estate new (to turn support into fun): this will cost you $40 a month and $4 for day pass access

 For more details, visit the website, click the pricing, and plan button. 

Freshdesk: Shipping Rates & Policies

Shipping is not applicable on this website.

Freshdesk: Payment Methods Accepted

The payment method accepted by Fresh-desk is credit cards and the types of credit cards accepted by the website are Visa, Master Card, Discover and American Express. The other payment methods such as PayPal, money orders, E-checks and others mode of payment are not accepted by the website. The website does accept online payments and is not accepting order on phone.

Freshdesk: Returns, Refunds & Exchange Policy

Fresh-desk charges you on monthly basis according to the account plan you have selected, and to avail the service you have to pay in advance for every month, which is not refunded. Therefore, no refunds are offered on partial months of service or even if you have not use the service, still no refunds are given. The cancellation of account plan is the only way to get back any money.

Freshdesk: Product images & screenshots
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