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Freshdesk Q&A Forum
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets. Your customers can even create tickets themselves via the self-service portal, or have your agents create one over the phone! With customizable ticket fields, Freshdesk lets you add specialized ... more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Fresh-desk was founded in 2010 and launched in 2011. The CEO of Fresh-desk is Girish Mathrubootham and he has 13 years experience in field of IT products development. The company is providing the best customer service at an affordable price. Fresh-desk is offering intelligent and passionate individuals that are giving ... more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Majority of the customers who are using the Help Desk Software made by Fresh-desk are very much satisfied with this products and have given it an excellent rating. The product functions are easy to understand and customer support is remarkable. Whereas other customers are saying that, they have found what they were loo... more
Asked by Sammy J in Freshdesk1 answers
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:It has won an award of Microsoft BizSpark Startup 2011, which has not only made the website more popular among the customers but it also got complete coverage in popular media outlets such as Microsoft Press Release, ReadWriteWeb, Business Insider and Economic timers and also on the National TV. The website is one year... more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Alexa Rank gives Fresh-desk a ranking of 9532 in the world and this is a low rank but it means high amount of visitors visiting the website. The total net worth and ads revenue of Fresh-desk is $2217920 USD and daily it generates $641 from ads revenue. Google page rank has given Fresh-desk a good ranking i.e. 5 out o... more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk: Fresh-desk has gotten a great coverage in social media outlets such as Google News and other famous media news coverage. Fresh-desk also achieved high-level popularity on the social media networks such as Facebook, Twitter, Quora, Google Plus, You Tube, Linkedin and it also operate a blog and was last updated on ... more
Asked by Miriam W in Freshdesk1 answers
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:It is a secured website as it is using the SSL technology, which prevents your confidential or personal information from thefts and frauds. IT was tested through Google safe browsing diagnostic tools and no  phishing activity or viral threats was found on this website, it also proves the website is a secured one. more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:The plans and pricing of Fresh-desk services are as follows: First plan is Sprout (robust email ticketing): the cost is $9 a month and $1 on the day pass access Second Plan is Blossom (social is where the action is): the cost is $16 a month  and $2 for day pass access Third Plan is Garden popular (for multi p... more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Shipping is not applicable on this website. more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:The payment method accepted by Fresh-desk is credit cards and the types of credit cards accepted by the website are Visa, Master Card, Discover and American Express. The other payment methods such as PayPal, money orders, E-checks and others mode of payment are not accepted by the website. The website does accept onlin... more
Last answer by Knoji 62 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Fresh-desk charges you on monthly basis according to the account plan you have selected, and to avail the service you have to pay in advance for every month, which is not refunded. Therefore, no refunds are offered on partial months of service or even if you have not use the service, still no refunds are given. The can... more
Last answer by Knoji 62 months ago +0 votes:
You can find the answer to this question in this review of Freshdesk written by latoya lawrence - an excerpt is posted below:Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets. Your customers can even create tickets themselves via the self-service portal, or have your agents create one over the phone! With customizable ticke... more
Freshdesk Overview

Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets. Your customers can even create tickets themselves via the self-service portal, or have your agents create one over the phone! With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets. You can even categorize, sort and filter tickets based on these fields. Need to add a project lead or manager into the loop for a ticket? O... more

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