Freshdesk Review
Based on online research and 33 Freshdesk reviews, Freshdesk's overall score is 4.1 out of 5 stars. Freshdesk's review score is based on Freshdesk's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The Freshdesk review table below incorporates summarizes 33 Freshdesk ratings on 7 features. You can also compare Freshdesk against popular alternatives like Salesforce, Zendesk and Odoo. Or you can view the top 50 brands in similar categories, such as software brands, business solution software and crm software.
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Freshdesk Review: Freshdesk Pros & Cons
Freshdesk (freshworks.com/freshdesk) is a well-known crm software which competes against other customer relationship management software like Salesforce, Zendesk, Odoo, HighLevel and Intercom. Based on our in-depth Freshdesk review, when compared to its competitors, Freshdesk ranks as one of the top-performing brands in its category, with an overall ranking of #3 out of 939 total brands. Read the full Freshworks.com/freshdesk review below for more details.
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- Free trial: Does each software have a free trial period? Can I try each software for free?
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Knoji has 33 Freshdesk reviews and ratings as of June 8, 2026. Knoji editors and the Knoji shopper community have reviewed Freshdesk and compared it against 939 top crm brands, reviewing Freshdesk based on product and store features. Knoji reviews and ranks Freshworks.com/freshdesk and other crm software based on how many features each offers and based on a 5-star rating scale. Based on these factors and 33 Freshdesk reviews, Freshdesk earns an overall score of 4.1 out of 5.0 points. Freshdesk offers 7 total features. Freshdesk's review score also factors in its popularity, which is in the mid-range compared to competing .
