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Freshdesk Overview

Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets. Your customers can even create tickets themselves via the self-service portal, or have your agents create one over the phone! With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets. You can even categorize, sort and filter tickets based on these fields. Need to add a project lead or manager into the loop for a ticket? O... more

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Freshdesk Forum
Last answer by Knoji 60 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets. Your customers can even create tickets themselves via the self-service portal, or have your agents create one over the phone! With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets. You can even categorize, sort and filter tickets based on these fields. Need to add a project lead or manager into the loop for a ticket? Or want to shoot out ... more
Last answer by Knoji 60 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Fresh-desk was founded in 2010 and launched in 2011. The CEO of Fresh-desk is Girish Mathrubootham and he has 13 years experience in field of IT products development. The company is providing the best customer service at an affordable price. Fresh-desk is offering intelligent and passionate individuals that are giving the best stuff. The team of Fresh-desk is creating customer support effortless and efficient. The address and company location along with its contact no. is as follows: +1 (877) 485-0317 support@fre... more
Last answer by Knoji 60 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Majority of the customers who are using the Help Desk Software made by Fresh-desk are very much satisfied with this products and have given it an excellent rating. The product functions are easy to understand and customer support is remarkable. Whereas other customers are saying that, they have found what they were looking for. This product is a complete guide with knowledge base customer support service. A perfect product and recommended by every customer. Read the feedbacks given below: Excellent by David de Wa... more
Asked by Sammy J in Freshdesk1 answers
Last answer by Knoji 60 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:It has won an award of Microsoft BizSpark Startup 2011, which has not only made the website more popular among the customers but it also got complete coverage in popular media outlets such as Microsoft Press Release, ReadWriteWeb, Business Insider and Economic timers and also on the National TV. The website is one year old and has no BBB rating as yet.  http://help-desk-software.venturebeat.com/l/63/Freshdesk more
Last answer by Knoji 60 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:Alexa Rank gives Fresh-desk a ranking of 9532 in the world and this is a low rank but it means high amount of visitors visiting the website. The total net worth and ads revenue of Fresh-desk is $2217920 USD and daily it generates $641 from ads revenue. Google page rank has given Fresh-desk a good ranking i.e. 5 out of 10 more
Last answer by Knoji 60 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk: Fresh-desk has gotten a great coverage in social media outlets such as Google News and other famous media news coverage. Fresh-desk also achieved high-level popularity on the social media networks such as Facebook, Twitter, Quora, Google Plus, You Tube, Linkedin and it also operate a blog and was last updated on 26 October 2012.  Total estimated likes on Facebook are 46017 and 2051 followers on Twitter.   more
Asked by Miriam W in Freshdesk1 answers
Last answer by Knoji 60 months ago +0 votes:
latoya lawrence provided an answer to this question in this review of Freshdesk:It is a secured website as it is using the SSL technology, which prevents your confidential or personal information from thefts and frauds. IT was tested through Google safe browsing diagnostic tools and no  phishing activity or viral threats was found on this website, it also proves the website is a secured one. more
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